Last updated: September 14, 2026
Balnce ("we", "us", or "our") operates the Balnce fitness coaching platform. This Privacy Policy explains what personal data we collect, why we use it, and the rights you have over it. By using Balnce, you consent to the practices described here.
Account information: your name, email address, and authentication details.
Profile & fitness data: age, gender, height, weight, goal weight, activity level, and fitness goal.
Progress data: weight logs, progress photographs (front, left side, right side, and back), and AI-generated progress analysis.
Activity data: nutrition and food logs, workout logs, and program usage.
Technical data: device and usage information needed to operate and secure the service.
To provide the coaching service: workout programs, nutrition guidance, and progress tracking.
To analyze your progress photos and weight trends to give you personalized feedback.
To keep you on track with your fitness goals through tracking and reminders.
To improve our programs, content, and features.
To communicate with you about your account and the service.
To comply with applicable legal obligations.
Consent: where you have freely given specific consent (for example, using progress photos as testimonials).
Performance of a contract: processing needed to deliver the coaching service you requested.
Legitimate interests: service improvement and security, where these do not override your rights.
Legal compliance: where processing is required by law.
Your progress photos are personal data. We use them to provide AI-assisted progress analysis as part of your service.
With your separate, opt-in consent, we may also use your progress photos and transformation results as testimonials on the app, website, and marketing channels. This is entirely optional.
Declining or withdrawing testimonial consent does not affect your access to coaching, tracking, or any other feature.
We never sell your progress photos or any other personal data.
We share data with service providers who help us operate the platform — including hosting and infrastructure providers, AI providers that perform progress analysis, and email or notification services.
These providers act as processors on our behalf and are obligated to protect your data and use it only as we instruct.
We do not sell, rent, or trade your personal data to anyone.
We retain your data for as long as your account is active, and afterwards only as needed to fulfill legal obligations or resolve disputes.
You can request deletion of your account and associated data at any time from Settings or by contacting us.
Access: request a copy of the personal data we hold about you.
Correction: ask us to correct inaccurate or incomplete data.
Erasure: request deletion of your data (the right to be forgotten).
Withdraw consent: withdraw any consent you previously gave (including photo-testimonial consent) without losing core service access.
Data portability: receive your data in a structured, machine-readable format.
Grievance redressal: contact us using the details below; we will respond within the timelines required by law.
We use reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Balnce is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.
We may update this Privacy Policy from time to time. Where a change is material, we will seek your consent again before it takes effect.
For privacy questions, requests, or grievances, contact us at vansh@balnceapp.com.